ERC launches a review of its internal processes

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In a move to further improve efficiency in operations, the Energy Regulatory Commission (ERC) launched a review of its internal processes to streamline and facilitate the regulatory actions of the agency.

This is in accordance to Republic Act (RA) No. 11032 also known as Ease of Doing Business Act of 2018, the ERC said.

It is also part of the power regulator’s zero backlog program.

“Our efforts are geared towards improving efficiency and effectiveness in light of the zero-backlog program that the ERC is embarking on. With the review and streamlining of processes that we have started to undertake, we were able to identify the processes that need to be improved for each unit or section of the ERC,” ERC Chairperson and CEO Agnes VST Devanadera said.

The agency had been doing a series of reviews in its internal work process in preparation for the full implementation of the new law on Ease in Doing Business in the Government.

The results from the different ERC services will be presented for approval by the commission, then shall be uploaded on the website of the ERC in accordance with the transparency seal.

Five in the seven services of the agency have completed their workshop, which aims to revisit and improve their process.

The ERC departments that have heeded the directive to review their processes are:  (1) Regulatory Operations Service (ROS) and Legal Service (LS); (2) Financial and Administrative Services (FAS); (3) Market Operations Service (MOS); and (4) Consumer Affairs Service (CAS).

The ERC said the two remaining departments which are the Planning and Public Information Service (PPIS) and the Office of the General Counsel Service (OGCS) will follow through soon.

“The process review and streamlining is also in line with the ERC’s 5Es project that aims, among others, to automate the process for transparency and accountability towards achieving excellent results,” Devanadera said.

“We expect that we will realize the fruits of our initiatives soon in order to provide the electric power industry stakeholders, including the consuming public, with better and faster services,” she said.

 

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