The Manila Electric Company (Meralco) has clarified that its bill readings are accurate and “some March and all April bills were estimated based on the past 3 months’ average daily consumption,” according to Meralco Spokesperson Joe Zaldarriaga.
“The three months that were used as basis- December 2019, January 2020 and February 2020, were considered ‘low consumption’ months as these were significantly cooler months compared to the summer months of March, April and May,” Meralco explained.
Zaldarriaga also pointed out that there were factors that affected the May billing including increased consumption as everyone was at home.
“The May bill is a result of the actual kWh consumption from the current meter reading, with adjustments already reflected from the previous estimated consumption. This total, which is already based on the true and actual readings, is what customers actually see in the May bill. That is why you may notice a rise in the total amount due. But Meralco reassures customers that our meter reading activities continue to be accurate, and transparent. For any concerns or questions regarding your meter reading or your bills, customers can always call the Meralco hotline 16211 or visit the company’s social media accounts, and we will be more than happy to assist,” Meralco was quoted in a statement.
Zaldarriaga said that unpaid bills with due date from March 1 to March 15, 2020 can be paid by four equal monthly installments.
“Meralco promises to provide all the possible options for the utmost convenience of the consumer, bringing back a sense of normalcy and security in this time of uncertainty and turmoil, with the pandemic still affecting us all,” Zaldarriaga said.