The Department of Energy (DOE) has rolled out a new digital reporting channel that allows motorists and consumers to lodge complaints against gasoline stations directly through the government’s eGovPH App, as authorities tighten monitoring of the downstream oil sector amid volatility in global oil markets.

The feature, called “Gas Station Concerns,” was developed in partnership with the Department of Information and Communications Technology (DICT) and is designed to give the public a faster way to report suspected irregularities in the sale and distribution of petroleum products.

The initiative comes as developments in the Middle East continue to influence global oil supply and pricing, with Philippine consumers closely watching movements in pump prices.

Through the app, users can report issues such as possible hoarding, unauthorized or excessive price increases, refusal to sell fuel, and other related concerns involving gasoline stations. Complainants may attach supporting details such as photos or receipts to help authorities review and act on the report.

The eGovPH platform serves as a one-stop digital gateway for national and local government services. To access the reporting function, users must complete a one-time registration process, which includes mobile number verification, submission of basic information, and facial recognition authentication. Once registered, users can navigate to the “Report” section, select “Gas Station Concerns,” and submit details of their complaint.

Each report generates a unique ticket number that allows users to track the status of their submission through the app. Updates may also be sent via text message. Submitted reports will be endorsed to the DOE and other relevant agencies, including the Department of the Interior and Local Government, local government units, and the Philippine National Police for appropriate action.

“Amid ongoing developments in the Middle East that continue to affect the global oil market, it is important that our people have clear, reliable, and accessible ways to raise their concerns,” Energy Secretary Sharon Garin said. “This partnership between the DOE and the DICT strengthens our ability to receive reports, respond more quickly, enforce existing rules, and protect consumers from unfair practices.” 

According to the DOE, the reporting mechanism was integrated into the app within just two days through coordination led by DICT Undersecretary David Almirol Jr. and DOE officials Felix William Fuentebella and Mylene Capongcol.

“This project, developed in record time, shows how the government can leverage technology to address urgent national needs while advancing our digital transformation goals,” Fuentebella said.

The DOE said the new feature complements existing consumer assistance channels, including the agency’s official Facebook Messenger, email support, telephone hotline, and the government’s Hotline 8888.

Authorities urged motorists and the public to remain vigilant and report suspicious or unfair practices at fuel stations through the app or other official channels. The DOE also reminded downstream oil industry players to strictly comply with existing laws and pricing regulations, warning that violations such as hoarding or illegal fuel sales may lead to enforcement action and penalties.

Do you think digital reporting tools like this can significantly improve monitoring and enforcement in the Philippines’ downstream oil sector? Share your thoughts.

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