MERALCO to be “compassionate” as it resumes disconnection activities


The Manila Electric Company (MERALCO) said it will be “very considerate” and “compassionate,” as it resumes disconnection activities with the imposition of the general community quarantine (GCQ) with “heightened restrictions” in the NCR-plus bubble beginning May 15.

The power giant advised customers who are unable to pay their overdue bills in full to get in touch with them so they can arrange a lighter schedule. Otherwise, the standard disconnection will proceed.

“Given the heightened restrictions still being implemented during the GCQ, we continue to take into consideration the challenges our customers are facing amid these difficult times. We hope our continued consideration will ease the burden of our customers, providing additional time for them to settle their bills,” MERALCO FVP and Chief Commercial Officer Ferdinand Geluz said in a statement.

MERALCO also said that it will continue all crucial operations such as meter reading, following the order of the Energy Regulatory Commission (ERC).

“Our continued operations will ensure that actual consumption for the month will be billed accordingly. But rest assured there will be strict implementation of health protocols in order to safeguard the health and safety of both customers and our personnel,” Geluz said.

Last March, the ERC called on local government units to allow MERALCO’s meter readers to conduct actual meter reading while following the prescribed health protocols.